84 Gloucester Road is a private, appointment only space in the heart of Brighton Laines. All stylists are freelance, independent contractors and are not employed by the space, so for all enquiries specific to a stylist, please message your stylist directly.

Lynne, the Bookings Manager, manages all bookings, enquiries and cancellation requests. If you have any questions prior to your appointment, please email us at 84gloucesterroadbrighton@gmail.com.

How do I book an appointment?

You can book an appointment via the Bookings page, found directly in the menu bar of this website. You will be required to enter your credit or debit card details when booking an appointment. You will not be charged at this time, but upon completion of your booked appointment.

Are there walk-in appointments available?

The studio does not offer walk-ins. The studio opens appointments 3-months in advance for Frankie, Tom and Chloe. If there are no slots available, we recommend keeping an eye on the stylists Instagram as they offer cancellation spots on their Instagram stories as they become available. The studio does not offer a wait list.

Is there a waitlist for appointments?

The studio does not offer a waitlist for appointments. Please keep an eye on the stylists Instagram for last-minute appointments.

Can I book in for a consultation?

Yes, you can book for a consultation with either Tom or Chloe through the website. Frankie only accepts consultation requests in-person but these must be booked through messaging her directly on Instagram.

What's the address of the studio?

The address of the studio is 84A Gloucester Road, Brighton, BN1 4AP. Please do not head to 84 Gloucester Road as Google Maps will send you to the middle of the Laines, for some reason. If you know Brighton well, we’re opposite The Pond and next to Story MFG.

Can I bring aNYONE ELSE TO MY APPOINTMENT?

84 Gloucester Road is a small space. We can of course accommodate children/babies/toddlers and their prams/strollers, but if you require a chaperone, friend or family member to accompany you to your appointment, please email 84gloucesterroadbrighton@gmail.com beforehand. When the studio is fully booked, we may not be able to allow extra people to your appointment due to health & safety laws.

Well-behaved pets are always welcome and we have treats, water dishes and an enclosed garden available for them to play in.

What should I wear to my appointment?

You can wear whatever you like, but we recommend wearing something that’s not your Sunday best or that you mind getting dirty/stained. Hair colouring / cutting can sometimes get messy and neither the studio or the stylist holds any responsibility for any staining, dye transfer or damage to your clothing.

Do I need a patch test?

If you haven't had a colour service at 84 Gloucester Road before, you'll need to undertake a patch test. Patch tests are required by law and are specific to the studio and the product used by the stylist, so even if you have had a colour service at another studio before, you'll still require a patch test at 84 Gloucester Road up to 48 hours prior to your appointment.

If you do not undertake a patch test prior to your appointment, then you will be charged 100% of the service you booked, in line with our cancellation policy.

Our opening times for patch tests can be found below:

Monday: by appointment with Chloe or Frankie only

Tuesday: by appointment with Tom or Frankie

Wednesday: by appointment with Chloe or Frankie only

Saturday: by appointment with Tom or Frankie only

What time is the studio open?

The studio is a freelance space, so therefore there are no set hours. An average day is 10:00 - 19:00 (Monday - Wednesday) and 10:00 - 16:00 (Saturday), but these are subject to stylist holidays and booking of their appointments.

Can I call the studio?

The studio has no phone line and all communication is through either Lynn, the Bookings Manager, or through your stylist. Please note: stylists do not arrange their appointments or have control over rescheduling/changes. 

How can I reschedule my booking?

You can reschedule your booking through your original confirmation email. If your booking is within 48-hours, unfortunately you will not be able to reschedule your appointment as the studio does not accept changes within this timeframe. 

Can I cancel/CHANGE my booking?

You can cancel your booking through your original confirmation email, or your reminder emails. If you are trying to cancel within 48 hours of your appointment, please let us know directly.

As per our terms & conditions, any cancellations within 24-48 hours are subject to a 50% total appointment fee and any cancellations within 24-hours are subject to a 100% appointment fee. These charges are deducted from your saved card on your booking account. 

When cancelling an appointment, we require all customers to provide MORE than 48 hours’ notice to the scheduled time in respect of all appointments. Otherwise, we reserve the right to charge you a cancellation fee of 50% of the cost of your appointment for cancellations between 24 and 48 hours notice, and a 100% cancellation fee if you cancel within 24 hours.

Any rescheduling of appointments/changes to appointments within 48-hours denotes either an admin charge of £50.00 on top of the service price or if the new service price becomes lower than the original service price, then the original service price will be charged, whichever is greater.

For two or more cancelations or missed appointments we reserve the right to decline or cancel your future bookings.

My stylist has cancelled my appointment. What do I do?

If your stylist has cancelled your appointment, please contact them directly. As per our terms & conditions, 84 Gloucester Road nor the stylist has any obligation to reimburse your time or travel for cancelled appointments.

I don’t agree with the terms & conditions. Who do I speak to?

If you have booked an appointment through the website, you have contractually and legally agreed to the terms & conditions set out by 84 Gloucester Road, Brighton. Any appointment cancellations, rescheduling requests or post-appointment complaints are dealt with by Lynne, the Bookings Manager, not by the stylist you have undertaken the appointment with. All decisions are final and upheld by the studio.

If you haven’t booked an appointment yet and do not agree with the terms & conditions, you will not be able to book an appointment.